Patient Guide

Prepare For Your Visit

When coming in for an office visit or procedure, please bring your current insurance cards and a photo ID, as well all of your current medications.

We need to be aware of any pre-admission or pre-procedure certification and/or second opinion requirements of your insurance policies. We also need to know if you have secondary insurance coverage.

Billing and Insurance

Billing: Statements for our services are mailed monthly. Questions regarding your statement should be directed to our business office staff, either by coming to our office or by calling our business office at 205-752-0694.

Insurance: You will be responsible for any co-pay, deductible and non-covered services. Co-pays are due at the time of service. We accept cash, check, Visa or MasterCard, Discover and American Express.

We accept assignment on most insurance companies and participate with the following payers:
Blue Cross/Blue Shield of Alabama PMD
Medicare, Medicaid, Champus
Phifer Wire, UMWA, AETNA
United Healthcare, Guidstar
Medicare Advantage products (such as Blue Advantage)
And most other insurance companies

Should you have financial problems that result in a payment delay, please contact us. We won’t know you are having problems unless you tell us. We will make every effort to work out an acceptable payment plan.

Appointments

Appointments are scheduled during normal business hours, 8 a.m. to 5 p.m. Monday through Friday. Our automated appointment reminder system will call to remind you of your upcoming appointment. If you are unable to keep an appointment, please notify us as soon as possible.

Prescription Policy

We prefer to refill your medications at the time of your office visit and will provide enough to last until your next office visit. Please bring your medicine bottles and/or a detailed list of your current medications with you to each appointment.

Refill requests are handled during normal office hours only. Call your pharmacy if you need a refill; your pharmacist is in the best position to safely and accurately coordinate the request with our staff. Your prescription will be refilled within 24 hours. However, we do provide a phone/voicemail line to take requests. This is Option 5 on the main menu. If the line is busy, you will be prompted to provide the following information:

Name
Date of birth
Pharmacy name
Medication
Phone number where you can be reached

Please try to anticipate your need for prescription refills, as we are reluctant to authorize refills or changes after our usual office hours when your medical record is not readily available. Should you need your cardiac medications over a weekend, our physician on call will prescribe only enough medication to last until next business day. Please do not call for refills on controlled substances (narcotics) after hours as these will not be filled.

If you use a mail order pharmacy, we will send a facsimile directly to your mail order company from our electronic medical records system or, if requested, we can print and mail prescriptions directly to the patient to order.

We understand the high cost of medication prescriptions and we will try to provide alternative options when necessary. Samples of prescribed medications are occasionally available and are distributed as per your doctor’s instructions.

Calling Our Office

Urgent Problems: If you develop an urgent problem other than an emergency, please call our office Monday to Friday between 8:00 A.M. and 5:00 P.M. Your cardiologist will review your problem and medical record. A nurse will call you back with your physician’s instructions. After hours, your urgent calls will be forwarded to our cardiologist on call.

Emergencies: If you develop an emergency problem, please go to your nearest hospital emergency room or dial 911. In the Tuscaloosa area, use DCH Regional Medical Center Emergency Department. Identify yourself as one of our patients and request that the Emergency Department physician evaluate your problem and begin any needed emergency treatment. The Emergency department physician will contact our cardiologist on call for any needed help in your care.